BOOKING CONDITIONS AND CANCELLATION POLICY
Booking conditions:
Security deposit of 200 euros on arrival per apartment rented to cover damages if any.
Check-in is done through the reception of the Lago Playa Complex.
■ It is not permitted to book for a person aged under 18 years.
■ Eco taxes to pay at hotel
■ The person booking in our establishments is responsible for the accuracy of the information introducided at the booking. Any errors within the reservation (for example, in the date, number of people or number of rooms) are of responsibility of the person making the reservation or of the end user of the service, should it be a different person.
■ Pets are NOT allowed.
■ You must present the card with which you made the reservation in the hotel.
■ The Official schedule:
Check-out time: before 11:00 am
Check-in: As from 18:00 pm (however, you could enter in earlier subject to availability)
The customer cannot demand for the appartment before the official time of check-in if it is not available. The customer must leave the room at 11.00 am the latest. Any extension of the time of departure must be authorized by the reception.
■ The cost of the stay is calculated according to the VAT applicable at the time of sojourn, regardless of the VAT applicable at the time of booking. This means that changes in VAT between the time of booking confirmation and the effective time of the sojourn will involve a difference in the final cost of the reservation.