Hotel Rocabella

Privacy policy

According to the current legislation on General Data Protection Regulation (GDPR), we inform you that the personal data you provide by filling in the electronic registration in this page will be collected in files whose responsible is:

Roca Lago Hoteles SL

By virtue of the provisions of said legislation, the holder of personal data may exercise his rights of access, rectification, delete, opposition, treatment limitation, data portability and not being subject of automatized individual decisions, including the preparation of profiles, writing to:

Roca Lago Hoteles SL
Hotel Lago Playa (C/Sa Roqueta, s/n) - Formentera

or by email to the email address of hotel_rocabella@yahoo.es indicating in the subject the title 'General Data Protection Regulation'.
The fact of not registering the personal data required in the form as mandatory, could cause that we cannot proceed with your request.

The accommodation Hotel Rocabella uses Neobookings booking software as the responsible of the processing and storage of your personal data and reservations in its servers whose responsible is:

NEOBOOKINGS, S.L.
C/ Menéndez Pidal, 14
07820 Sant Antoni de Portmany (Ibiza)
NIF: B-57298010

You can request information about your data by emailing at datos@neobookings.com. To delete or modify your data you should contact hotel_rocabella@yahoo.es.

Furthermore, accepting this legal warning, you are recognizing that the information and personal data collected are accurate and truthful.
The collection of your personal data is done with the purpose of making reservations in our business, offer you the accommodation services and giving you other products and services advertisements, warning and offers and information of general interest.

We also inform you that our server will send to your computer a file ('cookie'), which will give us information about the chosen language and other navigation options of the pages you visit through this website. However, you have the possibility to configure your computer in a way that rejects the installation of these 'cookies'.

Roca Lago Hoteles SL and Neobookings, S.L. make a commitment to treat your personal data in an absolutely confidential way and to use them only for the purposes indicated.

We inform you that Roca Lago Hoteles SL and Neobookings, S.L. has adopted the legally required security measures in its facilities, systems and files required by the legislation on data protection. Furthermore, the person in charge of the file guarantees the confidentiality of the personal data, although personal data and any other information that is in their power or accessible through their systems could be shared to the competent public authorities in case it is required in accordance with the applicable legal provisions.

The owner of the data responds, in any case, the veracity, accuracy, validity, authenticity and relevance of the personal data provided.

Legal Information

According to the provisions of article 10 of Law 34/2002, on the Information Society and Electronic Commerce Services, all our clients, users and visitors are informed about the legal information related to the company that owns the web located at the Internet address:

http://www.zulmarhotels.com

BOOKING CONDITIONS AND CANCELLATION POLICY 

Booking conditions:

■ It is not permitted to book for a person aged under 18 years.

■ The person booking in our establishments is responsible for the accuracy of the information introducided at the booking. Any errors within the reservation (for example, in the date, number of people or number of rooms) are of responsibility of the person making the reservation or of the end user of the service, should it be a different person.

 ■ You must present the card with which you made the reservation in the hotel.

■ The hotel's official schedule:

Check-out time: before 11:00 am
Check-in: As from 17:00 pm (however, you could enter in the room earlier subject to room availability)

The customer cannot demand for the room before the official time of check-in if the room is not available. The customer must leave the room at 11.00 am the latest. Should the client stay beyond this time in the room, this will generate additional accommodation costs. Any extension of the time of departure must be authorized by the reception.

■ The cost of the stay is calculated according to the VAT applicable at the time of sojourn, regardless of the VAT applicable at the time of booking. This means that changes in VAT between the time of booking confirmation and the effective time of the sojourn will involve a difference in the final cost of the reservation.

■ Pets are NOT allowed.

■ If you want to have a crib, you must book it in advance. Price: 4.00 € / day (free for customers in Lago Playa Complex)

■ If you do not have a fridge included in the type of room you have reserved, you can also book it. Price: 5.00 € /day

■ To have your booking confirmed, you have to make a deposit of at least 30% of the total amount of your stay.

■ For the non-refundable fee, you must make the full payment of the stay at the time of booking.

■ If the hotel would not have available the type of room reserved by the client, the hotel will offer to the client another room of the same or higher category on the island (with no extra charge).